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It's Back to the Factory

As many of you know, Trinity, our Avenue 32RLS built by Alliance RV Company has had a rough year since we departed Sonoma County in May of 2022. A number of the repairs were addressed at our first Ally Rally last year, but some of the major issues didn't appear until last November and more has happened through this last month.


That said, if you're not an RV'er it is sometimes difficult to understand why so many RV'ers frequently deal with breakdowns and repairs. Well, the simplest analogy boils down to this: every time you move an RV, you are putting the structure, all its contents and complex systems under "earthquake conditions". The more you travel, the more you experience a variety of unfavorable road conditions for extended periods of time. It is a reality many people don't understand and often is considered a negative for living this lifestyle full-time.


Every Alliance RV is generously backed with a 3-year limited structural and 1-year limited base warranty. Over our year and a half in this new life we have had nothing but positive experiences with Alliance RV customer service. We can say that Alliance RV has proven to live up to their company values:


• Relentless Improvement (dedicated to a higher standard)

• Devoted to Relationships (serve everyone with respect through open and honest communication)

• Customer Obsessed (to enhance the experience with our Allies)


True to form, Alliance customer service scheduled us for an appointment at 10 AM on Monday, June 5 to drop off Trinity for the problem areas to be repaired at the Alliance Avenue RV Campus facility. We have been in the capable hands of Jim Bonacci, Customer Service "Hotshot", and as we approached our scheduled date we got to meet Tristen Singleton, Production Service Manager on Wednesday at the 2023 Rally event. He came by to get "eyes on" the issues and we're confident he will take good care of us.



So, Trinity is going back home to get fine tuned. Using a naval metaphor; she has had her "shakedown" cruise and is going into dry dock for some much needed repairs. We arrived at the factory on Monday after prepping the unit for the repair process. Preparations included: emptied the refrigerator, fresh water tank and gray/black tanks; shut off the propane tanks and removed our personal belonging for our week away. We met up with Tristen and were introduced to Carl who will be the lead service technician for Trinity. We did a walk through to get Carl up to speed on our coach's issues. On Tuesday, we will receive a phone call with a date when they anticipate all work will be completed.


Please keep us in your thoughts and prayers. Hopefully by Friday, June 9, Karen and I (keeping with the nautical theme) will be able to set sail again on our great adventure to discover America!

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